Return & Refund Policy

At buylordcard.com, we want customers to receive products that meet their expectations. This Return & Refund Policy explains when returns, replacements and refunds may be available.

buylordcard.com is operated by Best Gift Crystal Foreign Trade Limited.

1. General Policy

Before requesting a return or refund, please contact our customer support team with your order information and a clear explanation of the issue.

Depending on the circumstances, we may offer:

· A replacement;

· A partial refund;

· A full refund;

· Store credit; or

· Another reasonable solution.

The available solution may depend on the product, nature of the issue and condition of the order.

2. Damaged Products

If your order arrives damaged, please contact us promptly after delivery.

Please provide:

· Order number;

· Customer name;

· Description of the damage;

· Clear photographs of the product;

· Photographs of the packaging where relevant.

We may request additional information to determine whether the damage occurred during production or shipping.

If the product is confirmed to have been damaged during shipment or before delivery, we may arrange a replacement or refund as appropriate.

3. Incorrect Products

If you receive a product that is materially different from what you ordered, please contact us with your order details and photographs.

Where the error is confirmed to be attributable to us, we may provide a replacement or refund.

4. Defective Products

If a product has a manufacturing defect that materially affects its intended use or appearance, please contact us with evidence of the issue.

After reviewing the case, we may offer a replacement, refund or other appropriate solution.

Minor variations in color, texture, printing position or material may occur as part of normal manufacturing and do not necessarily constitute a defect.

5. Customized Products

Customized products are made according to customer-provided information or specifications.

For this reason, customized products may not be eligible for return or refund simply because:

· You changed your mind;

· You no longer need the product;

· You selected the wrong customization;

· You provided incorrect text or information;

· You supplied an unsuitable design;

· You selected the wrong size, color or option.

Customers are responsible for reviewing customization details before submitting an order.

If a customized product contains a production error attributable to us, please contact us so that we can review the issue and determine an appropriate solution.

6. Customer Design Errors

We are generally not responsible for errors caused by customer-provided content, including:

· Spelling mistakes;

· Incorrect names;

· Incorrect dates;

· Incorrect numbers;

· Low-resolution artwork;

· Incorrect logos;

· Incorrect addresses;

· Other information supplied incorrectly by the customer.

If we provide a proof for approval, customers are responsible for carefully reviewing the proof before confirming production.

7. Change or Cancellation Requests

If you need to change or cancel an order, contact us as soon as possible.

Cancellation or modification may be possible before production begins.

Once a customized order has entered production, cancellation or modification may not be available.

8. Non-Returnable Circumstances

Unless required by applicable law, returns may not be accepted for products that:

· Have been customized according to customer specifications;

· Were produced correctly according to the submitted information;

· Were damaged after delivery due to customer handling;

· Have been used, altered or intentionally damaged;

· Cannot be resold because of customer-specific customization.

9. Refund Processing

If a refund is approved, it will generally be processed through the original payment method where practical.

The time required for the funds to appear in your account may depend on the payment provider or financial institution.

We do not control the processing time of third-party payment providers.

10. Shipping Costs

Where an issue is confirmed to be caused by an incorrect, defective or damaged product attributable to us, we may cover reasonable replacement shipping costs where applicable.

Shipping charges may not be refundable for customer-initiated returns, changes of mind or other circumstances where the product was correctly supplied.

11. Return Instructions

Do not send products back without first contacting our customer support team.

We will provide return instructions when a return is approved.

Unauthorized returns may not be processed.

12. Contact Us

For return or refund assistance, please contact us through the Contact Us page of buylordcard.com and provide your order number and relevant supporting information.

Operated by:
Best Gift Crystal Foreign Trade Limited

Website: buylordcard.com